FAQs

Question: What was the biggest challenge you faced in creating your store?

Answer: I got confused doing some of the styling and theme design, i wanted to change colours but couldn't and didn't totally get how the layout interfaces work.

 

Question: What worked really well when using our platform?

Answer: I loved making products, it was surprisingly easy and thorough!

 

Question: What could be improved when using our platform?

Answer: I think finding some of the settings was confusing, sometimes going to preferences, sometimes settings.

 

Question: How did this experience help you build empathy for our merchants?

Answer: For one it made me feel excited to get started working at Shopify. The product seemed really well built and in general I was impressed. That said I understand how it could be a bit confusing and how important good design and clear flows would be. As I will be joining the money team i was also struck by how layered and complex billing can be.

 

Question: What is your biggest takeaway from this experience?

Answer: Shopify is offering a clear value proposition for customers with lots of room for growth. Billing is an area of complexity and challenge.